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Terms & conditions

General

  • JSC “Hotel “Ukraina” (hereinafter-the Company) is entered in the Unified State Register of Legal entities with primary state registration number 1027739560771 dated November 18, 2012. The site of the company contains the information on the services provided by the company or the services provided through intermediary of the company.
  • Herein and hereinafter online ticket purchase system means internet system for purchase of tickets and services at www.radisson-cruise.ru
  • The Company is a legal entity legally registered pursuant to the RF legislation and has all the certificates and licenses necessary for provision of the services offered by the Company.
  • Using online ticket purchase system, User (Customer) agrees with the content of the present terms and restrictions. In case User does not agree with any of the said terms, User is recommended to stop using this system. Continued use of the system is definitely considered as acceptance of the said terms and restrictions.
  • The Company reserves the right to make amendments and additions to Terms and restrictions without any preliminary notice. User shall from time to time and when submitting each order, review this document for any amendments made. Using the system after amendments in the present Terms and restrictions or submitting an order, User agrees to accept these amendments notwithstanding if User has read them or not.
  • The company reserves the right to make amendments to the route and duration of cruises due to weather and other circumstances posing safety risk.

Services provision

  • Ticket purchase system through www.radisson-cruise.ru provides services of purchasing tickets for cruises aboard yachts-restaurants the operator of which is JSC “Hotel “Ukraina”.
  • When selling the services the company acts on its own right
  • Any amendments in documents (tickets), cancellation of the services, refunds as well as other service terms are regulated by procedure of use of tariffs, rules of provision of passenger transportation services for the RF GDP.
  • All passengers bear responsibility for validity of their documents
  • Documents for tickets ordered through ticket purchase system of the Company (tickets) are sent to internet address stated by Customer when filling out a form or are handed over to Customer after receipt of payment by the Company.

Personal data and information
All personal data indicated by User when registering in the system and during the process of ordering are used exclusively for correspondent services sale, identification and support of clients of online ticket purchase system. The Company will not disclose and transfer personal data of Users and Customers to third parties and will not use the data for unauthorized mailing not related to orders made by User.
 Transferred information security
To make payment you will need to provide us with the data of your bank card. The security of payments in Uniteller electronic payment system is ensured by SSL protocol used for transfer of confidential information received from Customer to the system server for further processing. Transfer of information is carried out through closed banking networks of the highest security level. Security of confidential Buyer`s data is ensured with the help of a set of measures that correspond to the requirements of the Department of Ways and Communications: 3DSecure and AssistID technology.
 Ticket payment process
After confirmation of your purchase you go to the page of Uniteller e-payment system server where you will need to enter the data of your card. After it your card will be authorized. In case of authorization confirmation the amount corresponding to the amount of order will be blocked on your card balance. The amount will be written off your card only after printing a ticket. In case your card authorization is refused, we recommend you to apply other possible methods of payment.
 Currency conversion
 Cost of services indicated in the system is in Rubles. The currency of an invoice issued or amount written off your bank card is always Russian Ruble. Exchange rates applied by the system for calculations are received from various sources and may not be updated on a daily basis. Due to currency conversion amount of payment indicated for User during confirmation of reservation may not correspond to final amount of confirmed order.
 Liability restriction

  • The system is dynamic. Components of the system are subject to any amendments and additions and due to this fact it is recommended to use it as is. The Company bears no responsibility for complete or partial non-operation of the system and its components during uncertain period of time, non-accessibility of the system by User as well as any direct or indirect expenses incurred by User in this connection.
  • The Company reserves the right to refuse   to provide User with the services without explaining the reason. In this case amounts transferred by User for the services provided are subject to refund pursuant to the services agreement-offer.
  • All offers, prices and terms of purchase may be: amended without any notice; limited in time, availability of seats and time of preliminary purchase; limited in cruises dates, maximum and minimum duration, limited due to weekends and holidays, seasonal variation of prices, waiting lists as well as strikes and temporarily non-operation of reservation systems and/or confirmations of other terms and restrictions.

Ticket return

  • Unused tickets bought on a day of a cruise or any other day may be returned to the office at the pier of JSC “Hotel “Ukraina” if submitting a passport, receipt-ticket, slip, bank card at the following address: Hotel Ukraina Pier, Taras Shevchenko Embankment.
  • Amounts are to be credited to a bank card used for ticket payment within the time period established by payment system rules (within 7-30 calendar days upon execution of return of a ticket to our booking office).

Instructions for use of the Radisson Royal, Moscow passenger yachts
1. Passengers are not allowed on the yacht with fire, traumatic, melee weapons, pyrotechnics of all kinds, flammable liquids, bulky and soiling objects, animals, food and drinks, in a state of alcoholic or narcotic intoxication.
2. Passengers are allowed to Board the yacht only your boarding ticket purchased in official outlets of Flotilla "Radisson Royal, Moscow". Planting is carried out at least 30 minutes before the cruise. The cruise time is shown on your ticket is the time the yacht leaves the berth.
3.  The passenger must keep the ticket until the end of the trip and produce on request of the administration.
4. The administration reserves the right to refuse any passenger boat trip for violation of passenger rules of conduct on Board yacht, the violation of safety rules of transportation on water transport.
5. Passengers may not embark or disembark until full mooring and feed ramp.
6. Concern about the safety of cabin baggage lies with the passenger. Luggage transport on ships not provided.
7. Children under the age of 5 years old travel free, if the child does not occupy a passenger seat.
8. Children aged 6 to 12 years old are entitled to a 25% discount off the ticket price. Children under 14 years old are allowed on Board the Vessel unless accompanied by a capable passenger, with groups of children under 14 must be accompanied by an adult rate of not less than 1 adult for every 5 children. Discount for children's tickets to the salon "first class" does not apply.
9. Passengers are not allowed to jump into the water from the boat, to lean over the railing of the deck, to enter the wheelhouse, to distract the skipper from the performance of official duties, to prevent the carrying out mooring operations.
10. Passengers are not permitted to reside in the premises, and in places where there are marine, mooring devices and mechanisms.
11. At the end of the cruise, all passengers must leave the yacht.
12. A refund for an unused ticket: before the start of the journey - 100% within 1 hour after the yacht departure – 50% of the ticket price. The return fare is on when the passenger ticket and an identity document (you need birth certificate when you return child ticket).
13. The provisions of paragraph 12 does not apply to refunds for unused Gift certificate (see treatment of gift certificates Flotilla "Radisson Royal, Moscow" on the site www.radisson-cruise.ru). 
Check, punched on the purchase of "Gift certificate" is not a boarding ticket.